Jewelzzy – Our Easy Return Policy

At Jewelzzy, we want you to love your artificial jewelry! We understand that sometimes a product might not be exactly what you expected. That’s why we’ve made our return process simple and transparent.

Our 24-Hour Return Window

We offer a 24-hour return policy exclusively for products with a purchase price of ₹599 or more.

• How it Works: If your product is priced at ₹599 or above, you have 24 hours from the moment it’s delivered to your address to initiate a return. This timestamp is based on our shipping partner’s tracking information.
• Condition for Return: For your return to be accepted, the item must be:
• Unused and Unworn: It needs to be in its original, brand-new condition.
• In Original Packaging: Returned with all original Jewelzzy boxes, pouches, and protective materials.
• With Intact Tags: All original tags and labels must still be attached.
• Complete: Include all components and accessories that came with it.

How to Initiate a Return

 If your product meets the above criteria and is within the 24-hour window: ·

• Contact Us Immediately: Reach out to our customer service team via email at [Your Customer Service Email] or call us at [Your Customer Service Phone Number].
• Provide Details: Please have your order number ready and clearly state the reason for your return. If there’s a defect or discrepancy, please include photos.
• Follow Instructions: Once your return request is provisionally approved, we’ll guide you through the next steps for sending the item back to us. Please note that return shipping costs are generally borne by the customer, unless the return is due to our error (e.g., a manufacturing defect or incorrect item shipped).

Important: Non-Returnable Products

To ensure fairness and hygiene, please be aware that the following items cannot be returned or exchanged under any circumstances:

• Customer-Damaged Products: Any item showing signs of wear, misuse, accidental damage, alteration, or any damage inflicted by the customer after delivery (e.g., broken clasps, detached • stones, scratches, tarnishing due to improper care).
• Replaced Products: If a product was previously replaced by Jewelzzy due to a defect or error, the replacement item itself is a final sale.
• Products Below ₹599: Items purchased for less than ₹599 are considered final sale.
• Hygiene-Sensitive Items: For health reasons, items like earrings (for pierced ears), nose pins, or any other items explicitly marked as non-returnable due to hygiene cannot be returned once opened or worn.
• Promotional/Sale Items: Products bought during a sale or with a discount may be final sale, as specified at the time of purchase.

Refunds

 Once your eligible return is received and passes our quality inspection, we will process your refund to the original payment method. Please allow [e.g., 7-10] business days for the refund to reflect in your account. Original shipping charges are non-refundable. For complete details, please refer to our full Terms and Conditions on our website. Jewelzzy Customer Service Email: [Your Customer Service Email] Phone: [Your Customer Service Phone Number]